First you'll need to Pause the event to stop sales.
Next, send a notification that the event has been cancelled through the Event Feed. You can access the Feed by clicking the megaphone icon on the event.
Select the Cancelled option. For more information about the Event Feed cancellation message, click here.
Once the notification has been sent, wait at least 10 minutes to confirm that the notification has been delivered. After the waiting period has passed, you can begin refunding customers.
If you would like Prekindle to process the refunds on your behalf, contact clients@prekindle.com with your refund instructions, including whether you would like to issue full or face value refunds.
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