How Do I Cancel An Event?

Select the Cancelled option. For more information about the Event Feed cancellation message, click here.

Once the notification has been sent, wait at least 10 minutes to confirm that the notification has been delivered. After the waiting period has passed, you can begin refunding customers.

If you would like Prekindle to process the refunds on your behalf, contact clients@prekindle.com with your refund instructions, including whether you would like to issue full or face value refunds.

If the event has not been published to the public, no guests have been added, and no physical tickets have been printed, you can remove the event from your dashboard by following the instructions in Delete the Event.