Prekindle Support

FAQ 17

• How do I access my Prekindle account?
• I did not receive my receipt. How can I get a copy?
• How do I change the will call name on tickets?
• How do I re-send a receipt?
• How do I download my tickets?

See all 17 articles

Live Stream Events 1

• I cannot view my live stream after changing devices.

New User Guide 21

• Create a Prekindle Account
• Setting your organizer information
• Agreements
• Logo & Branding
• Managing Members & Roles

See all 21 articles

F.A.Q. 10

• How can I get my account approved quickly?
• How do I get paid quickly after my event?
• How do I cancel an event?
• How do I refund my customers?
• How do I create a promo code discount?

See all 10 articles

Editing Your Events 19

• See a preview of your event ticketing page
• Changing the title & description
• Changing your event location
• Changing your event date
• Changing your event times

See all 19 articles

Your Prekindle Dashboard 14

• Dashboard
• Payments
• Reports : Tickets
• Reports : Events
• Reports : Customers

See all 14 articles

Managing your guest list 8

• Add guests to the guest list
• Add guests to a reserved seated event
• Delete a guest from your guest list
• Resend tickets to a guest by email
• Create additional guest lists

See all 8 articles

Admitting ticketholders at your event 9

• Barcoded ticket formats
• Download or print a will-call list
• Changing a will-call name in advance
• Download the iOS barcode scanner app
• Using the iOS barcode scanner app

See all 9 articles

Sharing event data with partners, agents, etc. 3

• Share a sales report for an event with agents, partners, etc...
• Share a sales report for your entire account
• Using the day-of metrics link to monitor sales on your phone

Getting paid for your events 2

• Setting up your payment preferences
• Check your upcoming and past payments

Film Festivals 7

• Creating a new film festival
• Creating your film festival pricing template
• Adding categories to your film festival
• Adding venues to your film festival
• Adding features to your film festival

See all 7 articles

Printing Tickets 5

• Getting a ticket printer
• Setting up the printing software
• Setting up the printer hardware
• Printing a test ticket
• Printer troubleshooting

Event Feed - Communication Platform 9

• Learn more about Event Feed
• Event feed tools
• Event Feed : Custom Message
• Event Feed : Thank You
• Event Feed : Know Before You Go

See all 9 articles

Advanced 2

• Connect a checkout widget to an element on your website
• Importing fan-club sales into your event.

Prekindle Spark Users Guide 0

Gift Cards 0

Live Streaming & Virtual Events 2

• Setting up your Virtual Event and Live Stream
• Setting up your video source