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to submit a new ticket
Check ticket status
For Ticket Buyers
How do I access my Prekindle orders?
I did not receive my receipt. How can I get a copy?
How do I change the will call name on tickets?
How do I re-send a receipt?
How do I download my tickets?
See all 18 articles
Live Stream Events
I cannot view my live stream after changing devices.
For Event Creators
New User Guide
Create a Prekindle Account
Setting your organizer information
Logo & Branding
Managing Members & Roles
See all 21 articles
How can I get my account approved quickly?
How do I get paid quickly after my event?
How do I cancel an event?
How do I refund my customers?
How do I create a promo code discount?
See all 10 articles
Editing Your Events
See a preview of your event ticketing page
Changing the title & description
Changing your event location
Changing your event date
Changing your event times
See all 19 articles
Your Prekindle Dashboard
Reports : Tickets
Reports : Events
Reports : Customers
See all 14 articles
Managing your guest list
Add guests to the guest list
Add guests to a reserved seated event
Delete a guest from your guest list
Resend tickets to a guest by email
Create additional guest lists
See all 8 articles
Admitting ticketholders at your event
Barcoded ticket formats
Download or print a will-call list
Changing a will-call name in advance
Download the iOS barcode scanner app
Using the iOS barcode scanner app
See all 9 articles
Sharing event data with partners, agents, etc.
Share a sales report for an event with agents, partners, etc...
Share a sales report for your entire account
Using the day-of metrics link to monitor sales on your phone
Getting paid for your events
Setting up your payment preferences
Check your upcoming and past payments
Creating a new film festival
Creating your film festival pricing template
Adding categories to your film festival
Adding venues to your film festival
Adding features to your film festival
See all 7 articles
Getting a ticket printer
Setting up the printing software
Setting up the printer hardware
Printing a test ticket
Event Feed - Communication Platform
Learn more about Event Feed
Event feed tools
Event Feed : Custom Message
Event Feed : Thank You
Event Feed : Know Before You Go
See all 9 articles
Connect a checkout widget to an element on your website
Importing fan-club sales into your event.
Prekindle Spark Users Guide
Live Streaming & Virtual Events
Setting up your Virtual Event and Live Stream
Setting up your video source
Special Event Builds