Prekindle Support

FAQ 18

• How do I access my Prekindle orders?
• I did not receive my receipt. How can I get a copy?
• How do I change the will call name on tickets?
• How do I re-send a receipt?
• How do I download my tickets?

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Live Stream Events 1

• I cannot view my live stream after changing devices.

New User Guide 23

• Create a Prekindle Account
• Account Verification and Approval Call
• Setting your Organizer Information
• Setting Your Billing and Payment Preferences
• Logo & Branding

View all 23

F.A.Q. 10

• How Can I Get My Account Approved Quickly?
• How Do I Get Paid After My Event?
• How Do I Cancel An Event?
• How Do I Refund My Customers?
• How Do I Create a Promo Code Discount?

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Your Prekindle Dashboard 10

• Explore the Prekindle Dashboard
• View Customer Support Tickets
• Payments
• Reports
• Box Office

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Editing Your Events 21

• See a Preview of your Event Ticketing Page
• Changing the Event Title & Description
• Changing your Event Location
• Changing your Event Date
• Changing your Event Times

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Getting Paid For Your Events 2

• Setting Up Your Payment Preferences
• Check Your Upcoming and Past Payments

Event Feed - Communication Platform 10

• Learn More About the Event Feed
• Event Feed Tools
• Event Feed: Custom Message
• Event Feed: Thank You
• Event Feed: Know Before You Go

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Email Marketing 4

• Marketing: Activating and Launching the Email Marketing Platform
• Marketing: Creating Lists in the Email Marketing Platform
• Marketing: Create a Campaign for Email Marketing
• Marketing: Scheduling and Sending Your Email Marketing Campaign

Sharing Event Data With Partners, Agents, Etc. 4

• Share a Sales Report for an Event With Agents, Partners, Etc...
• Share a Sales Report for Your Entire Account
• Using Day-Of Metrics to Monitor Sales and Entry Data
• Hide Tickets from Shared Reports

Managing Your Guest List 8

• Add Guests to Your Guest List
• Add Guests to a Reserved Seated Event
• Delete a Guest From Your Guest List
• Resend tickets to a guest by email
• Create additional guest lists

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Admitting ticketholders at your event 9

• Barcoded ticket formats
• Download or print a will-call list
• Changing a will-call name in advance
• Download the iOS barcode scanner app
• Using the iOS barcode scanner app

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Reports 5

• Reports: Tickets
• Reports: Events
• Reports : Customers
• Reports : Transactions
• Reports: Master Report

Promote Your Event 3

• Promote: Links
• Promote: Past Attendees Blast
• Promote: Visibility

Box Office 6

• Box Office : Attendees
• Box Office : Sell Tickets
• Box Office : Search
• Box Office : Pricing
• Box Office : Print Tickets

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Reserved Events 1

• Reserved Events: Holding and Releasing Seats

Printing Tickets 5

• Getting a Ticket Printer
• Setting up the printing software
• Setting up the printer hardware
• Printing a test ticket
• Printer troubleshooting

Advanced 2

• Connect a checkout widget to an element on your website
• Importing fan-club sales into your event.

Prekindle Spark Users Guide 0

Live Streaming & Virtual Events 2

• Setting up your Virtual Event and Live Stream
• Setting up your video source

Film Festivals 7

• Creating a new film festival
• Creating your film festival pricing template
• Adding categories to your film festival
• Adding venues to your film festival
• Adding features to your film festival

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Gift Cards 0

Special Event Builds 0