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to submit a new ticket
Check ticket status
For Ticket Buyers
How do I access my Prekindle orders?
I did not receive my receipt. How can I get a copy?
How do I change the will call name on tickets?
How do I re-send a receipt?
How do I download my tickets?
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Live Stream Events
I cannot view my live stream after changing devices.
For Event Creators
New User Guide
Create a Prekindle Account
Account Verification and Approval Call
Setting your Organizer Information
Setting Your Billing and Payment Preferences
Logo & Branding
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How Can I Get My Account Approved Quickly?
How Do I Get Paid After My Event?
How Do I Cancel An Event?
How Do I Refund My Customers?
How Do I Create a Promo Code Discount?
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Your Prekindle Dashboard
Explore the Prekindle Dashboard
View Customer Support Tickets
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Editing Your Events
See a Preview of your Event Ticketing Page
Changing the Event Title & Description
Changing your Event Location
Changing your Event Date
Changing your Event Times
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Getting Paid For Your Events
Setting Up Your Payment Preferences
Check Your Upcoming and Past Payments
Event Feed - Communication Platform
Learn More About the Event Feed
Event Feed Tools
Event Feed: Custom Message
Event Feed: Thank You
Event Feed: Know Before You Go
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Marketing: Activating and Launching the Email Marketing Platform
Marketing: Creating Lists in the Email Marketing Platform
Marketing: Create a Campaign for Email Marketing
Marketing: Scheduling and Sending Your Email Marketing Campaign
Sharing Event Data With Partners, Agents, Etc.
Share a Sales Report for an Event With Agents, Partners, Etc...
Share a Sales Report for Your Entire Account
Using Day-Of Metrics to Monitor Sales and Entry Data
Hide Tickets from Shared Reports
Managing Your Guest List
Add Guests to Your Guest List
Add Guests to a Reserved Seated Event
Delete a Guest From Your Guest List
Resend Tickets to a Guest by Email
Create Additional Guest Lists
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Admitting ticketholders at your event
Barcoded ticket formats
Download or print a will-call list
Changing a will-call name in advance
Download the iOS barcode scanner app
Using the iOS barcode scanner app
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Reports : Customers
Reports : Transactions
Reports: Master Report
Promote Your Event
Promote: Past Attendees Blast
Box Office : Attendees
Box Office : Sell Tickets
Box Office : Search
Box Office : Pricing
Box Office : Print Tickets
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Reserved Events: Holding and Releasing Seats
Getting a Ticket Printer
Setting up the printing software
Setting up the printer hardware
Printing a test ticket
Connect a checkout widget to an element on your website
Importing fan-club sales into your event.
Prekindle Spark Users Guide
Live Streaming & Virtual Events
Setting up your Virtual Event and Live Stream
Setting up your video source
Creating a new film festival
Creating your film festival pricing template
Adding categories to your film festival
Adding venues to your film festival
Adding features to your film festival
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Special Event Builds