Your tickets are in your receipt email from tickets@prekindle.com, and you can always get them again by logging in to your Prekindle orders at prekindle.com/support/portal. Can't find them? Find what you're seeing below.
Find your situation
| What you're seeing | What it usually means | What to do |
|---|---|---|
| No email from Prekindle at all | It was filtered to spam or promotions, it went to a different inbox, or the email address was mistyped at checkout. | Search every folder for tickets@prekindle.com in the inbox you used at checkout. Still nothing? Log in and resend it (below). If you think the email was mistyped, contact support. |
| A receipt, but no tickets attached | The event uses Delayed Delivery, or it's a will call only event. | Check your receipt and the event page to see which one applies, then read the matching row below. |
| A note that your tickets will be delivered later | Delayed Delivery. Tickets are emailed 24 hours before showtime. This is normal. | Nothing until then. Delivery can take up to 30 minutes once it starts. See What is Delayed Delivery?. |
| It's less than 24 hours to showtime and Delayed Delivery tickets haven't arrived | Delivery may still be finishing, or it went to spam. | Wait the full 30 minutes, check spam, then log in at prekindle.com/support/portal and submit a request. |
| A will call only event | No ticket is sent. You'll pick up your tickets at the venue's box office. | Requirements vary by venue: you may be asked for a photo ID, your confirmation email, or your name. See What is will call?. |
| You deleted the email | Your tickets are still in your account. | Log in and resend it (below). |
Log in and get your tickets yourself
You can access all your Prekindle purchases any time, even without a password. Use the same email address you used at checkout.
| Option | How it works | Best for |
|---|---|---|
| One-time login link (recommended) | Go to prekindle.com/support/portal and enter the email from your purchase. We'll email you a one-time login link; no password needed. | Getting to your tickets fast |
| Create an account with a password | At prekindle.com/support/portal, sign up, then click the activation link in your confirmation email. | Full access from any device |
| Already have a password? | Log in at prekindle.com/login. | Returning customers |
Then:
| 1 | Click Your Orders and find the event under Upcoming Events. |
| 2 | Click Update Purchase. |
| 3 | Choose Re-send your receipt, or download your print-at-home or mobile tickets right there. |
[ Your Orders → Update Purchase → Re-send your receipt ]Once you're logged in, you can also
- View and manage current and past purchases
- Resend receipts and download print-at-home tickets
- Change the will call name on an order
- Contact our support team about a specific order
Still need help? Log in with the email you used at checkout so we can find your order quickly.
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