Depending on the delivery options for your ticket, you may receive your ticket as an attachment in your emailed receipt, have it delivered a day before the event, or you may check in at will call at the event.
Print-at-Home Option
When you receive your emailed receipt, if print-at-home tickets are available for the event, your ticket will be attached in a PDF. There is also a link within your receipt to download your ticket.
Delayed Delivery
Some event organizers choose to enable Delayed Delivery for their events. This means your tickets won’t be available right away — instead, they’ll be sent 24 hours before the event’s start time (or showtime).
For more info on Accessing Delayed Delivery tickets, follow this link: https://prekindlesupport.freshdesk.com/support/solutions/articles/12000104120-how-to-access-your-ticket-when-delayed-delivery-is-enabled
Will Call
If you are checking in at will call for the event, you will need to have a valid photo ID and the confirmation code from your receipt. Check the event information to see if the organizer will require anything additional to check in at will call.
Quick Tips
Double-check your email inbox (and spam folder) for your ticket.
Make sure you're checking the inbox of the same email address you used to place your order.
Still having issues? Login to prekindle.com/support/portal using the email used to complete your purchase and submit a customer support ticket for more help.
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