FAQ

I did not receive my receipt. How can I get a copy?
Occasionally, our receipts are sent to the spam folder despite our best efforts.  First, try checking your spam folder for any emails from tickets@prekindle...
Wed, 21 Aug, 2019 at 10:11 PM
How do I change the will call name on tickets?
To change the will call name on a ticket, you must log into your Prekindle account. If you do not have an active account, you can Create a Prekindle account...
Wed, 11 Sep, 2019 at 8:17 PM
How do I re-send a receipt?
To re-send the receipt for a purchase made using Prekindle, you must log into your Prekindle account. If you do not have an active account, you can Create a...
Wed, 11 Sep, 2019 at 8:03 PM
How do I download my tickets?
You may download your ticket from the confirmation screen during your purchase, or from your emailed receipt. When you have successfully comp...
Wed, 21 Aug, 2019 at 10:26 PM
Do I need to change the name on my ticket if I am going to give it away?
If your ticket is already printed out, you may give it to the person that will use it for admission and they will be able to get into the event with no prob...
Wed, 11 Sep, 2019 at 8:05 PM
Can I show my ticket on my phone or do I need to print it out?
For fastest entry, it is best to have your ticket printed out. The resolution of your phone's screen, and the amount of light at the gate can make ...
Wed, 11 Sep, 2019 at 8:07 PM
What is Prekindle's refund policy?
The Prekindle Refund Policy can be found here: https://www.prekindle.com/refundpolicy 
Wed, 21 Aug, 2019 at 10:14 PM
I am unable to use my ticket. Can I get a refund?
If an event is canceled, you are entitled to a refund.  However, if an event does occur, tickets are non-refundable.  You can view Prekindle's refund p...
Wed, 11 Sep, 2019 at 8:09 PM
Do I need a Prekindle account to purchase tickets?
No, you do  not need to create an account to purchase tickets through Prekindle.  However, you do need to create an account if you want to re-send your own ...
Wed, 21 Aug, 2019 at 10:14 PM
When will I receive my tickets?
Depending on the delivery options for your ticket, you may receive your ticket as an attachment in your emailed receipt, by USPS standard mail, or you may c...
Wed, 11 Sep, 2019 at 8:09 PM