FAQ
To access your Prekindle orders, go to https://www.prekindle.com/support/portal Option 1 - Receive a one-time use login link (recommended) With this o...
Mon, 19 Oct, 2020 at 11:09 AM
Occasionally, our receipts are sent to the spam folder despite our best efforts. First, try checking your spam folder for any emails from tickets@prekindle...
Mon, 29 Jun, 2020 at 5:30 PM
If you have a barcoded ticket, you do not need to update the name on your purchase in order to give your tickets to a friend. This includes physical tickets...
Mon, 29 Jun, 2020 at 5:30 PM
To re-send the receipt for a purchase made using Prekindle, you must log into your Prekindle account. If you do not have an active account, you can Create a...
Mon, 29 Jun, 2020 at 5:41 PM
You may download your ticket from the confirmation screen during your purchase, or from your emailed receipt. When you have successfully comp...
Mon, 29 Jun, 2020 at 5:31 PM
If your ticket is already printed out, you may give it to the person that will use it for admission and they will be able to get into the event with no prob...
Mon, 29 Jun, 2020 at 5:31 PM
For fastest entry, it is best to have your tickets printed. To print your tickets Requirements: A desktop computer, Adobe Reader or Google Docs An ink...
Sat, 16 Nov, 2019 at 1:13 PM
The Prekindle Refund Policy can be found here: https://www.prekindle.com/refundpolicy
Wed, 21 Aug, 2019 at 10:14 PM
If an event is canceled, you are entitled to a refund. However, if an event does occur, tickets are non-refundable. You can view Prekindle's refund po...
Wed, 11 Sep, 2019 at 8:09 PM
No, you do not need to create an account to purchase tickets through Prekindle. However, you do need to create an account if you want to re-send your own ...
Wed, 21 Aug, 2019 at 10:14 PM