Prekindle Support

To access your Prekindle orders, go to https://www.prekindle.com/support/portal Option 1 - Receive a one-time use login link (recommended) With this o...

Occasionally, our receipts are sent to the spam folder despite our best efforts.  First, try checking your spam folder for any emails from tickets@prekindle...

If you have a barcoded ticket, you do not need to update the name on your purchase in order to give your tickets to a friend. This includes physical tickets...

To re-send the receipt for a purchase made using Prekindle, you must log into your Prekindle account. If you do not have an active account, you can Create a...

You may download your ticket from the confirmation screen during your purchase, or from your emailed receipt. When you have successfully comp...

If your ticket is already printed out, you may give it to the person that will use it for admission and they will be able to get into the event with no prob...

For fastest entry, it is best to have your tickets printed. To print your tickets Requirements: A desktop computer, Adobe Reader or Google Docs An ink...

The Prekindle Refund Policy can be found here: https://www.prekindle.com/refundpolicy 

If an event is canceled, you are entitled to a refund.  However, if an event does occur, tickets are non-refundable.  You can view Prekindle's refund po...

No, you do  not need to create an account to purchase tickets through Prekindle.  However, you do need to create an account if you want to re-send your own ...