Prekindle Support

Depending on the delivery options for your ticket, you may receive your ticket as an attachment in your emailed receipt, by USPS standard mail, or you may c...

Orders for mailed tickets are sent within three days of the purchase.  If you have not received your mailed ticket within a reasonable time, please contact ...

Check your emailed receipt; if there is a line item for "Tickets By Standard Mail," then your tickets are mailed to the shipping address that was ...

Will Call refers to the method of delivery for tickets when you go to the venue to pick up the tickets. Will call also refers to the place where you pick ...

You must contact our customer support team at https://www.prekindle.com/support. 

Go to https://www.prekindle.com/forgotpassword Follow the instructions on the screen. Once you have reset your password, try logging into your accoun...

This means that the billing address provided didn't match the information that your financial institution has on file.   When this happens, a tempor...

If you have a refund that has been processed as a check, you will receive a digital check that can either be printed and deposited at your bank, or you hav...