Prekindle Support

Once you have created your account and filled out your Preferences found on your left-side navigation panel, email clients@prekindle.com to schedule your ac...

Make sure you have your payment information entered on you account preferences.  That's it! Learn more here 

If the event has not been published to the public, no guests have been added to the event, and no physical tickets have been printed for your event, you can...

Prekindle's support team will handle any refund requests received through https://www.prekindle.com/support, and may void a purchase made by mistake if ...

Once you have your ticket prices entered, you can add additional prices that are un-locked with a promo code.  Learn more here: Promo Codes

If you are using your own Stripe account for credit card processing, you will need to enter your Stripe Key and Statement Descriptor into your Prekindle Das...

If you are using your own Authorize.net account for credit card processing, you will need to enter your Authorize.net Key and Merchant Name into your Prekin...

Switching from Prekindle's processing to your own Stripe account is available, but may require coordination with your account representative. If you hav...

Groupon will not provide you with the email addresses of your purchasers, so that makes delivering tickets in advance difficult.  We recommend the simple ap...

Click the Box Office tab on the left side navigation panel.  Make sure the box office is focused on the event the customer originally purchased for by c...