F.A.Q.

How can I get my account approved quickly?
A Prekindle representative will reach out to you shortly to approve your account.  To speed up the process, please provide as much detail as possible on you...
Wed, 21 Aug, 2019 at 7:16 PM
How do I get paid quickly after my event?
Make sure you have your payment information entered on you account preferences.  That's it! Learn more here 
Wed, 21 Aug, 2019 at 7:18 PM
How do I cancel an event?
If the event has not been published to the public, no guests have been added to the event, and no physical tickets have been printed for your event, you can...
Fri, 30 Aug, 2019 at 1:02 PM
How do I refund my customers?
Prekindle's support team will handle any refund requests received at support@prekindle.com, and may void a purchase made by mistake if the customer req...
Tue, 1 Oct, 2019 at 12:29 PM
How do I create a promo code discount?
Once you have your ticket prices entered, you can add additional prices that are un-locked with a promo code.  Learn more here: Promo Codes
Fri, 30 Aug, 2019 at 12:57 PM
How do I access my Stripe Key?
Stripe Key   Log into your Stripe dashboard  Make sure your account is in Live Mode.  You can ensure this by turning off the switch to "View Test Da...
Wed, 21 Aug, 2019 at 7:16 PM
How do I access my Authorize.net Key?
Login & Key   Log into your Authorize.net merchant dashboard  Click the ACCOUNT tab  Under Security Settings, click API Credentials & Keys  You...
Wed, 21 Aug, 2019 at 7:16 PM
How do I switch to using my own Stripe account?
Switching from Prekindle's processing to your own Stripe account is available, but may require coordination with your account representative. If you ha...
Fri, 30 Aug, 2019 at 2:00 PM
I want to sell tickets on Groupon. How do I make that work with my event?
Groupon will not provide you with the email addresses of your purchasers, so that makes delivering tickets in advance difficult.  We recommend the simple ap...
Wed, 21 Aug, 2019 at 7:19 PM
How do I transfer a ticket to another event on my account?
Click the Box Office tab on the left side navigation panel.  Make sure the box office is focused on the event the customer originally purchased for by c...
Mon, 21 Oct, 2019 at 11:35 AM