Switching from Prekindle's processing to your own Stripe account is available, but may require coordination with your account representative. If you have not created any events, you can make the switch yourself from your account preferences. Please contact clients@prekindle.com if your account is already approved or you have already created events on your Prekindle dashboard.
I have not created any events yet
- Navigate to your account preferences.
- Click the option Merchant Account
- Choose Stripe or Authorize.net
- Enter the required information. Stripe or Authorize.net
I have active events and need to switch now
Prekindle will no longer cover your credit card processing fees. You may want to consider increasing your own additional fees on future events to maintain the same amount of per/ticket income. If you are based in Texas, we will no longer be covering your state sales tax. If you understand and are ready to make the switch, follow the steps below.
- Contact your client representative at clients@prekindle.com and let them know you are making the transition.
What to expect when your own merchant account is used for credit card processing
- Funds now come directly to you, on your merchant provider's schedule
- Your merchant provider will deduct their own fees, sometimes per batch, sometimes monthly
- We now charge you for our fees weekly
- We now charge you for Print & Mail fees weekly
- You now file your own Texas sales tax return and remit taxes collected to the State
- Any outstanding balance held by paid by Prekindle on the original schedule.
- The pricings for all of your existing events has been modified, we recommend you review
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