When our customer support team needs assistance with a customer support ticket, the emails added to the Customer Support Notifications will be alerted. The email addresses must belong to current members of your Prekindle account.
To set up customer service notifications, first ensure you are logged into your Prekindle account and click Preferences in the left side navigation pane.
- Click the Notifications banner
- Enter the email address of the person(s) who will receive the customer support notifications and click Save. Separate multiple emails with a comma.
If you have trouble setting up customer service notifications, contact clients@prekindle.com
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