When our Customer Support team needs assistance with a customer support ticket, the email addresses added to Customer Support Notifications will be notified. These email addresses must belong to current members of your Prekindle account.
To set up customer support notifications, make sure you are logged in to your Prekindle account and click Preferences in the left side navigation panel.
- Click the Notifications banner.
- Enter the email address of the person or persons who will receive customer support notifications and click Save. Separate multiple email addresses with a comma.
If you have trouble setting up customer service notifications, contact clients@prekindle.com.
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