Event Feed Tools

To view the Event Feed, make sure you are logged in to your Prekindle Dashboard. The Event Feed can be accessed by clicking the Megaphone Icon on the event you'd like to view.

The Event Feed tools will open in a separate window and provide several different types of post options for communicating with purchasers. Each type of post can be posted to the Event Feed immediately or scheduled to post automatically at a future time.

• Custom Message
• Thank You
• Know Before You Go
• Time Change - Emergency Post
• Location Change - Emergency Post
• Postponed- Emergency Post
• Cancelled- Emergency Post

Customers have the option to opt out of receiving notifications for any non-urgent posts made to the Event Feed. This includes Custom Messages, Thank You messages, and Know Before You Go posts.

Regardless of opt-in status, all customers will always be notified when a post deemed an emergency message is posted. This includes Time Changes, Location Changes, and Cancelled or Postponed messages.

Even if a customer has opted out of receiving post notifications, all up-to-date information in the Event Feed is always available to the customer through the link provided in their original confirmation receipt.

News

The News tab will show you all previously sent posts and any posts scheduled to be sent in the future. You can review and edit any posts or compose a new message.

Basic Know Before You Go event information pulled from the event created in the system is automatically available to customers through a link in their confirmation receipt. This basic Know Before You Go event information is also automatically sent as an event reminder to all opted-in purchasers 2 days prior to the event.

Event Info

The Event Info tab opens the Event Info in the customer view. This is the page that houses the customers' tickets, and you can edit the page to include information such as instructions, driving and parking information, and more. Learn more here.

Settings

Event organizers have the option to turn off automatic reminder emails by clicking the Settings tab at the top of the page.

For assistance with your Event Feed tools, please contact clients@prekindle.com