Basic Know Before You Go event information pulled from the event created in the system is automatically available to customers via a link in their confirmation receipt. This basic Know Before You Go event information is also automatically sent as an event reminder to all opted-in purchasers 2 days prior to the event.
To view the current Know Before You Go event information as viewed by the customer, click the EVENT INFO tab at the top of the Event Tools page.
Basic Know Before You Go event information pulled from the event created in the system will be visible to the customer as shown.
The event information displayed here includes the event date, time, and location, access to printable and mobile tickets, customer support, and the customer Event Feed.
Event organizers can Edit Know Before You Go Information provided under the EVENT INFO tab by clicking the Click here to edit link provided in the orange banner at the top of the page. (This orange banner is not visible to customers.)
A separate Know Before You Go post can also be made directly to the Event Feed.
To make a separate Know Before You Go post, click the SELECT button under Know Before You Go on the Event Feed Tools. This will open the post editing tools.
Here you can choose a title for the post from the drop-down menu and compose a short message (500 characters or less). Title choices provided in the drop-down menu for this type of post include: Important Event Information, Event Details Updated, or Know Before You Go.
Customers who have opted in to receive post notifications for the Event Feed will receive an email that links directly back to the Feed.
Each type of post has the option of being posted to the Event Feed immediately or can be scheduled to post automatically at a future time.
The author of each post can be changed to reflect the poster's first name, or a choice of the following from the drop-down menu: Staff, Event Staff, Festival Staff, System, Organizer Name