Prekindle Support

For each of your events, you have access to that event's Event Feed. You can use the Event Feed to provide customers with helpful event information and...

    To view the Event Feed, you will need to be logged into your Prekindle Dashboard. The Event Feed tools will open in a separate window and provide sev...

Custom message posts can be made directly to the Event Feed. Customers will have the option to opt out of receiving notifications for any non-urgent posts m...

Thank You posts can be made directly to the Event Feed following an event. Customers will have the option to opt out of receiving notifications for any non-...

Basic Know Before You Go event information pulled from the event created in the system is automatically available to customers via a link in their confirmat...

Time change posts can be made directly to the Event Feed. This type of post can be helpful if it turns out your event must be delayed for any reason. Ev...

Location change posts can be made directly to the Event Feed. This type of post can be helpful if it turns out your event must be moved from it's origi...

If tickets have been sold or assigned for an event that has been canceled, first you will need to pause ticket sales manually from your dashboard to preven...

All information provided under the EVENT INFO tab can be edited by the organizer in 2 ways: Click the link provided in the Know Before You Go description ...