Custom message posts can be made directly to the Event Feed. Customers will have the option to opt out of receiving notifications for any non-urgent posts made to the feed, which includes Custom messages, Thank You messages, and Know Before You Go posts.
Even if the customer has opted out of receiving post notifications, all up-to-date information in the Event Feed is always available to the customer via the link provided in their original confirmation receipt.
To make a Custom Message post, click the SELECT button under Custom Message on the Event Feed Tools. This will open the post editing tools.
Here you can create a title for the post and compose a custom message to post to customers.
Images can also be added clicking the Choose an Image button to search files on your computer.
Customers who have opted in to receive post notifications for the Event Feed will receive an email that links directly back to the Feed.
Each type of post has the option of being posted to the Event Feed immediately or can be scheduled to post automatically at a future time.
The author of each post can be changed to reflect the poster's first name, or a choice of the following from the drop-down menu: Staff, Event Staff, Festival Staff, System, Organizer Name
Each post can be set for specific ticket sections or pricing levels. Choose ticket sections and pricing levels from the radio buttons to assign a post to a specific purchase type. For example, if a post is set for the VIP ticket section only, only VIP ticket holders will be alerted to view the information provided in that post.
Custom Message Post - Customer View
The custom post created in the steps above will be visible to the customer on the Event Feed - News tab, accessible via the link in their confirmation receipt.
Customers who have opted in to receive post notifications for the Event Feed will also receive an email that links directly back to the Feed.