All information provided under the EVENT INFO tab can be edited by the organizer in 2 ways:

  • Click the link provided in the Know Before You Go description on the Event Feed Tools page. (A)
  • Click the Click here to edit link provided in the orange banner at the top of the Event Info page. (B)






Here you can create and edit event details for your ticket holders to view. 


1) Select the information you would like to edit by choosing between information for all of your events, or just the specific desired event. You can use your account-level setting to work automatically with any event or override the settings for individual events.

2) Click New Entry banner to add to and edit the basic Know Before You Go information provided. Each entry can be given a specific title and directed to a specific group of ticket holders if necessary. 





To edit the Entry Title: 

1) Under the New Entry tools, click the TITLE link.

2) Here you can give the entry a specific title. 


+This can help you keep track of what time of information is being added or designate who the information is directed to (ex: an entry titled "Event Information" may be information useful for all ticket holders, an entry titled "VIP Entry Info" may only be useful to VIP ticket holders). These titles will be visible to customers on the Know Before You Go event information page.


Enter the desired title for the entry in the text box provided and click the SAVE button. 







To edit Ticket Types: 

1) Under the New Entry tools, click the FOR TICKET TYPES link.

2) Here you can control which information in this entry is available to what specific ticket holders.


This can help you designate who the specific information is directed to and viewed by (ex: an entry titled "Event Information" may be information useful for all ticket holders, an entry titled "VIP Entry Info" may only be useful to VIP ticket holders). Each entry can be set for specific ticket sections or pricing levels. Choose events, ticket sections, and pricing levels from the drop-down menu to assign an entry to a specific purchase type. For example, if an entry is set for the VIP ticket section only, only VIP ticket holders will be able to view the information provided in that entry.


Click SAVE to save all targeting rules. 





To add or edit Special Instructions: 

1) Under the New Entry tools, click the INSTRUCTIONS link.

2) Here you can provide any additional information/details that may not be provided in the basic information provided through the event page. 


Helpful information to put here might be an event schedule or set times, specific entry instructions (ex: "Tickets will be exchanged for wristbands upon entry. Don't lose your wristband, as it cannot be replaced").


Images can also be added clicking the Choose an Image button to search files on your computer.


Enter any additional information in the text box provided and click the SAVE button. 






To edit Driving & Parking information: 


1) Under the New Entry tools, click the DRIVING & PARKING link.

2) Here you can provide any driving and parking information that may be helpful to attendees.


Helpful information to put here might be where attendees can expect to find parking, how much it will cost, or other transportation details such as Uber/Lyft discount codes etc.


Images such as parking or directional maps can also be added clicking the Choose an Image button to search files on your computer.


Enter any additional information in the text box provided and click the SAVE button. 






To edit Know Before You Go publishing settings: 

1) Under the New Entry tools, click the PUBLISH STYLE link.

2) Here you can choose how customers receive this information.

  • Option 1 - Send links via email to customers to view this information in your Event Feed
    • This option draws customers to view your Event Feed to receive real-time updates about your event.


  • Option 2 - Embed the information in customer confirmation receipts
    • Embedding text in receipts is preferable if you don't plan on changing any of this information.


Click the SAVE button. 






Event Info - Customer View 

The add/edit information provided in the steps above will be visible to the customer on the Event Feed - Event Info tab, accessible via a link in their confirmation receipt. 


Information added in the Entry Title, Special Instructions, and Driving & Parking steps will be visible in the area marked by the starred orange box. (The orange banner at the top of the screen is not visible to customers.)


This Know Before You Go event information is also automatically sent as an event reminder to all opted-in purchasers 2 days prior to the event.