If tickets have been sold or assigned for an event that has been canceled, first you will need to pause ticket sales manually from your dashboard to prevent any more tickets from being sold. Next, contact clients@prekindle.com to provide any refunding or rescheduling instructions, and ensure our team is aware and can address any customer questions and/or process refunds for purchased tickets.


Cancelled posts can be made directly to the Event Feed. This type of post is very important if it turns out your event must be cancelled or postponed for any reason.


Even if the customer has opted out of receiving post notifications, all up-to-date information in the Event Feed is always available to the customer via the link provided in their original confirmation receipt. 


Regardless of opt-in status, all customers will always be notified when any post deemed an emergency message is posted, which includes Time Changes, Location Changes, and Cancelled or Postponed messages.


To make a Cancelled post, click the SELECT button under Cancelled on the Event Feed Tools. This will open the post editing tools. 



A new window will open allowing you to edit the Cancelled message.

  1. Schedule your message to either post immediately when you are finished building it, or schedule a time in the future to automatically post the message. 
  2. Add a title to your message by selecting an option from the dropdown (Event Cancelled)
  3. Fill the content box with the message you'd like to add
  4. Designate the author; Staff is automatically chosen, but you can change it to whichever dropdown option best fits the message (You (first name), Staff, Event Staff, Festival Staff, System, Organizer Name)
  5. Click POST when you are finished building and automating the message.  You can also Cancel, Move to Trash, or Save as Draft


Cancelled posts will also include basic important cancellation/rescheduling information provided by the system. 



Cancelled- Emergency Post - Customer View



Cancelled






The Cancelled post created in the steps above will be visible to the customer on the Event Feed - News tab, accessible via the link in their confirmation receipt.


Regardless of opt-in status, all customers will always be notified when any post deemed an emergency message is posted, which includes Time Changes, Location Changes, and Cancelled or Postponed messages.


To ensure the cancellation or postponement of your event is handled as effectively as possible, please also be in contact with your client representative as soon as possible.


Note: if refunds, or updated tickets need to be issued, you must contact clients@prekindle.com.