Event Feed: Cancellation

If tickets have been sold or assigned for an event that has been canceled, first you will need to manually pause ticket sales from your dashboard to prevent any additional tickets from being sold. Next, contact clients@prekindle.com to provide any refund or rescheduling instructions and ensure our team is aware so we can address any customer questions and/or process refunds for purchased tickets.

Cancelled posts can be made directly to the Event Feed. This type of post is very important if your event must be cancelled or postponed for any reason.

Even if a customer has opted out of receiving post notifications, all up-to-date information in the Event Feed is always available to the customer through the link provided in their original confirmation receipt.

Regardless of opt-in status, all customers will always be notified when a post deemed an emergency message is posted. This includes Time Changes, Location Changes, and Cancelled or Postponed messages.

To view the Event Feed, make sure you are logged in to your Prekindle Dashboard. The Event Feed can be accessed by clicking the Megaphone Icon on the event you'd like to view.

To create a Cancelled post, click the SELECT button under Cancelled in the Event Feed Tools. This will open the post editing tools.

A new window will open, allowing you to edit the Cancelled message.

1. Schedule your message to either post immediately when you are finished building it or schedule a time in the future to automatically post the message.
2. Add a title to your message by selecting an option from the dropdown (Event Cancelled).
3. Fill in the content box with the message you'd like to add.
4. Designate the author. Staff is automatically selected, but you can change it to whichever dropdown option best fits the message (You (first name), Staff, Event Staff, Festival Staff, System, Organizer Name).
5. Click POST when you are finished building and automating the message. You can also select Cancel, Move to Trash, or Save as Draft.

Cancelled posts will also include basic important cancellation or rescheduling information provided by the system.

Cancelled Emergency Post: Customer View

The Cancelled post created in the steps above will be visible to the customer under the News tab of the Event Feed, which is accessible through the link in their confirmation receipt.

Regardless of opt-in status, all customers will always be notified when a post deemed an emergency message is posted. This includes Time Changes, Location Changes, and Cancelled or Postponed messages.

To ensure the cancellation or postponement of your event is handled as effectively as possible, please also contact your client representative as soon as possible.

Note: If refunds or updated tickets need to be issued, you must contact clients@prekindle.com.