View Customer Support Tickets

To view customer support tickets, make sure you are logged in to your Prekindle account. Prekindle's Customer Support team will handle all tickets that come through the portal and escalate any questions or issues to you through the portal if clarification is needed.

If customers contact you directly, you can send them to www.prekindle.com/support/portal to submit a ticket.

1. Select Supportto open your account's customer support portal.
   • A number may appear next to the Support link showing how many customer support tickets are currently open.
2. View Urgent, Unresolved, or All customer support tickets.
3. Click an open ticket to view the issue and any messages between the customer and the Prekindle Customer Support team.

When Prekindle's Customer Support team has a question or would like you to review a support ticket, the Support section will show a red number, the ticket will be marked Urgent, and a red siren light icon will appear on the ticket. Click the ticket to view Prekindle's private message to you.

1. The private message from Prekindle will appear in black.
2. To respond directly to the customer, fill out the text box and click Send message to customer.
3. To respond to Prekindle with a private message, fill out the text box and click Add Private Note.
4. Once we receive an update from you, Prekindle's Customer Support team will respond to the customer and take action on the ticket.

For assistance with customer support tickets, please contact clients@prekindle.com.