FAQ

When will I receive my tickets?
Depending on the delivery options for your ticket, you may receive your ticket as an attachment in your emailed receipt, by USPS standard mail, or you may c...
Wed, 11 Sep, 2019 at 8:09 PM
My printed ticket never arrived in the mail. Will I be able to get into the event?
Orders for mailed tickets are sent within three days of the purchase.  If you have not received your mailed ticket within a reasonable time, please contact ...
Mon, 29 Jun, 2020 at 5:32 PM
How can I tell if my ticket is available at will call, or if it has been mailed to me?
Check your emailed receipt; if there is a line item for "Tickets By Standard Mail," then your tickets are mailed to the shipping address that was ...
Mon, 29 Jun, 2020 at 5:32 PM
What is will call?
Will Call refers to the method of delivery for tickets when you go to the venue to pick up the tickets. Will call also refers to the place where you pick ...
Wed, 21 Aug, 2019 at 10:27 PM
How can I change the email address on my account?
You must contact our customer support team at https://www.prekindle.com/support. 
Mon, 29 Jun, 2020 at 5:33 PM
I am having trouble logging into my Prekindle account. What can I do?
Go to https://www.prekindle.com/forgotpassword Follow the instructions on the screen. Once you have reset your password, try logging into your accoun...
Mon, 29 Jun, 2020 at 5:33 PM
I received an AVS error during my purchase. How can I purchase a ticket?
This means that the billing address provided didn't match the information that your financial institution has on file.   When this happens, a tempo...
Mon, 29 Jun, 2020 at 5:33 PM