If you have a barcoded ticket, you do not need to update the name on your purchase in order to give your tickets to a friend. This includes physical tickets as well as print-at-home.


To change the will call name on a ticket, you must log into your Prekindle account. If you do not have an active account, you can Create a Prekindle account.


To access purchases made prior to creating your Prekindle account, be sure to use the same email address used for your previous purchases.



  1. When logged into your Prekindle account, click Your Events in the navigation panel.
  2. Click on the event with tickets that you would like to edit.  This will open information about the event.
  3. Enter the will call name that you want associated with the ticket, and click UPDATE to save your changes. When you have changed the name, a message will appear stating: Will Call name updated successfully.
  4. Repeate for each ticket.


Names on guest list comp tickets cannot be changed.



PLEASE NOTE: In order make sure that event staff has the most up-to-date will call information, will call names cannot be changed 12 hours before the event.  If you have a last-minute name change, please contact our Customer Support department for available options.  


Please contact support@prekindle.com if you have any questions about changing the will call name for your ticket.