TABLE OF CONTENTS

• Event Manager Overview
• Guest List 101
• Managing Capacity Fluctuations
• Creating Events
  • From a Seat Map
  • From a Template (How to Create an Event Template)
• Box Office Sales
• Creating & Assigning Price Levels
• What is a Migrated Event?
• Reverting Back to Legacy for Migrated Events
• When to Reach Out to Prekindle
• Additional Notes

Event Manager Overview

Your Event Manager is the new central hub for managing all ticketing operations:

Place Holds: Select the Holds tab in the event manager and select or deselect the seats you would like to Hold or Release.  This will remove them from being available for purchase online.

Set Kills & Availability: Select the Kills tab to control which seats are available for sale. To pause a section you will kill them in this tab. 

NOTE: Kills are rate limited: Pausing a section now counts as a "kill." You can only update kills a limited number of times per day. If you need to pause multiple sections, please contact clients@prekindle.com.

Assign Price Levels: Link ticket types to map sections/prices

Guest List 101

• You can create guest list tickets from any seat map section or general admission area.

• If the section does not exist on the map (e.g., Venue Comps), select it from the dropdown and proceed — the system will show a warning, which can be safely ignored.

• Select the quantity of tickets needed and click Create Tickets.

• Guest list tickets pull from the event’s capacity automatically.

Tip: For held or killed seats, you can guest list directly from the dropdown without releasing them first.

 Click here for a deep dive into adding to the Guest List for Reserved Events → 

Managing Capacity Fluctuations

• Lowering Capacity (Kills): Adjust GA areas by reducing available seats within the Kills tab.
• Increasing Capacity: Release seats or re-enable previously killed sections.

                                Managing General Admission Capacities on Reserved Events

Creating Events

From a Seat Map

1. Begin by clicking the Create Event button at the top of your dashboard to open the event creation wizard.

2. Choose Use Template > Select the SeatsIO Seating Chart and continue to create the event as normal

3. Apply to the new event.

4. Assign price levels, holds, and event details.

From a Template (How to Create an Event Template)

1. Begin by clicking the Create Event button at the top of your dashboard to open the event creation wizard.

2. Choose Use Template > Select a Template.

3. Apply to the new event.

4. Assign price levels, holds, and event details..

Box Office Sales

You can launch the box-office tools from a specific event listed on the dashboard.  Look for your event, and click the box-office icon.  (see below)

Click Sell tickets. If no walk-up prices have been defined, you can copy the online prices by clicking the Create button.
Click here if you need to further customize the walk-up pricing for this event:

If you have walkup prices defined, you will see them as options to sell. Add them to the cart by selecting on the map (see below)

Click next and continue to collect customer information.

Creating & Assigning Price Levels

Price levels can be created and managed in the Price Level tab and assigned in the Event Manager

In the Event Manager, select the areas you want to assign to the price level you've created. 

Then link the appropriate price level to a specific area on the map, then click APPLY. 

What is a Migrated Event?

A migrated event has its seat map converted from the old (legacy) map into a new interactive map using our Reserved Seating tool.

• These maps live in your account under Preferences → Seating Charts.

• Once a Seats.io map is attached to an event, you manage holds, kills, and price levels through the Event Manager, not the old Seats tab.

Reverting Back to Legacy for Migrated Events

1. Go to Sales > Price Levels in the Event Manager.

2. Open the Map dropdown.

3. Select the correct map 

• Notes: This action restores the original seat layout. Be cautious if tickets have already sold, as changes may affect available inventory.

Please DO NOT update the seat map to another seats.io seat map in the dropdown; if a new seat map is needed, contact clients@prekindle.com to sync the correct chart.

When to Reach Out to Prekindle

Contact support if:

• A seat shows as available but shouldn’t.

• An error occurs in purchase flow or “Continue” button isn’t clickable.

• You need to add/update names, areas

• You need to change a map after an event has tickets sold.

Additional Notes

Legacy Seats Tab

• Still used for:

  • Downloading the manifest

  • Updating GA capacity

  • Setting max ticket purchase quantity

• No longer used for:

  • Assigning price levels

  • Adding holds

  • Managing kills/pausing sections