In most cases, customers can update the Will Call name on their purchase up to 6 hours prior to the event door time. Will Call name changes can also be made from your account Box Office tab as shown below.


  1. Click the Box Office on the left side navigation panel. 
  2. The Box Office dashboard will automatically choose the next event on your calendar. To change this, click the Change button. 
  3. Click the Search tab. Search for a purchase by entering the customer's first or last name, the email address used for the purchase, the confirmation code, the bar code from the printed ticket, or note used on the guest list entry. If more than one purchase is shown, click the Select button next to the purchase to be updated.
  4. Enter the new Will Call name in the boxes provided. Once the name is entered, click the Update button. To send the customer an updated purchase receipt, click the Resend Receipt button.