How Do I Transfer a Ticket to Another Seat or Another Event on My Account?

Overview

If a customer needs to transfer their ticket from one event to another, you can do this within your Prekindle dashboard by locating the original order and issuing the transfer. This process updates and resends the ticket to the new event while preserving the customer’s purchase details.

How to Transfer a Ticket

Log in to your Prekindle dashboard
Sign in with a role that has access to ticket management, such as Admin, Manager, or Box Office.

1. Open the Box Office
   Navigate to the Box Office on the left side navigation page panel or by clicking the Cash Register Icon within the event

2. Focus on the Correct Event
   Make sure the box office is focused on the event the customer originally purchased for by clicking the Change button and select the event from the calendar provided.

3. Search for the Original Purchase
   In the search field, use the following details to find the original purchase and Select the purchase when you find it:

   • Customer name

   • Email address

   • Confirmation code

   • Ticket barcode

4. Click into the Transfer Tab

5. Select the Tickets to be Transferred
   Click the ticket(s) to be transferred. Selected tickets will be highlighted in blue. Once selected, click the Transfer Selected Seats link.

6. Select the Destination Event and Section and Complete Transfer

   • Select the Destination Event from the dropdown. If you are transferring within the same event, you will still need to select the event from the dropdown.

   • Select the Destination Section from the dropdown

   • If this is a reserved event, you will select the new section/seat from the map

   • Click Transfer; once the transfer is complete a message will show saying "Transfer completed successfully"

7. Resend Receipt

           Once the transfer is complete, resend the receipt to send the new ticket(s) to the customer