How to Resend Tickets and a Receipt

Overview

If a customer needs another copy of their tickets or order receipt, you can resend them directly from the Box Office Search tool in your Prekindle dashboard. The resend email includes both the tickets and the receipt in a single message.

This action can be used for:

• Guest list tickets

• Online purchases

• Box office purchases

Step-by-Step Instructions

1. Log in to your Prekindle dashboard
   Ensure you are logged in with a role that has access to Box Office tools, such as Admin, Manager, or Box Office.

2. Open Box Office
   Box Office can be opened in either of the following ways:

   • From the left-side navigation panel, click Box Office

   • From within an event, click the cash register icon to launch Box Office

3. Search for the purchase or guest entry
   Use the Search field to locate the order or guest list entry using one of the following:

   • Customer name

   • Email address

   • Confirmation code

   • Ticket barcode

   • Guest list note

4. Open the order or entry
   Click Select next to the correct search result to open the details.

5. Resend the tickets and receipt
   Click the Resend Receipt button within the order actions. The email sent to the customer will include both their tickets and their receipt.

6. Confirm delivery
   A "Receipt sent successfully." notification will appear when the email has been sent
   
   

Helpful Notes

• Tickets and receipts are sent together in the same email.

• This action does not change the order, ticket status, or delivery method.

• Resending applies to guest list entries, online ticket purchases, and box office purchases.

• The email is sent to the address associated with the original order or guest entry.

• If the customer is still having trouble finding their email, verify they are checking the correct inbox, the email is entered correctly, or that the tickets did not land in their spam folder.

When to Use This Feature

• A customer deleted or misplaced their tickets or receipt

• A customer did not receive the original email

• A duplicate copy is needed for records or reimbursement

• Proof of purchase or entry is requested